Showing posts with label network. Show all posts
Showing posts with label network. Show all posts

Wednesday, 11 March 2015

Coaches need to be coached – Oh and supervised!




Judith Barton, Director of Coaching and Mentoring
To me, running a coaching practice is similar to being in a legal or medical practice.  As a professional coach I am going on a journey with my clients enabling them to delve into their own resources so that they can develop a sense of their own potential and are supported to realise that potential through listening, questioning and challenging.  But in the end it is their own decision – as a coach it is not my place to provide guidance or advice but to draw out from clients their own understanding and enable them to make choices to develop their own careers and futures. 

Professional coaches are also practicing – practicing our skills, reviewing and reflecting on how each coaching session progressed and the interactions which took place.  Finally, a coach must create an accurate an accurate baseline. This sets out their strengths and areas for improvement and leads to a personal development plan to be actioned.  Once implemented, this plan is subject to review, reflection and further planning for improvement.  As part of this process, the coach must also recognise and celebrate their strengths and achievements. This leads me to four central tenets of running a coaching practice – which are: self-review supported by supervision, maintaining their skills base; keeping up to date with research and thinking about coaching practice; and ensuring that purchasers of coaching understand the concept of ‘coaching practice’. 

1: Self review supported by supervision is critical.  To be effective, review of practice should be carried out soon after each session is completed.  You will need to find your own balance between being to close to the interaction to be objective; and too far to be able to remember key points.  Self-review on its own however carries risks – that you will become overly self-critical or insufficiently self-aware.  In order to ensure some degree of distance and to avoid getting too drawn into feeling that you have to sort everything out on your own, the input of a supportive, challenging and knowledgeable coaching supervisor is an equally critical element of self-development.  You should choose a supervisor who understands your approach to coaching who is willing and able to be both supportive and challenging to question your assumptions and self-evaluation and provide a platform for continuous improvement of your practice. 

2: Coaches need to Coach – this may sound obvious but coaching is not something you can do once or twice a year whilst maintaining professional standards of competence. I feel that I need to be practicing my coaching skills at least twice per month. Coaching a number of people who have different issues to resolve, different learning styles and different interpersonal skills ensures that I can maintain a variety of coaching skills and the ability to deploy these skills in working with a range in types of client 

3: Keeping up with new thinking in coaching.   As a professional coach I can only provide a ‘state of the art’ coaching experience for clients if I spend time on a regular basis reading, evaluating and, where appropriate, working out how to use new techniques in my coaching practice.  I regularly read a number of journals – Coaching At Work, Edge, Management Today, Harvard Business Review – which keeping me up-to-date with not only coaching theory and practice but also management thinking.  As well as providing some coaching articles, the latter keep me up to date with the issues which may be facing my clients in their professional roles. In addition, I attend relevant conferences and CPD events.  For example, Association for Coaching conferences, Institute of Leadership and Management events and coaching network's can provide useful insights into developing my coaching practice and ensuring that my practice is evidence-based and leading edge. 

4: Purchasers of Coaching need to understand the concept of practice.  For those who purchase coaching, for themselves or members of their leadership or management teams, it is critical that they appreciate and seek out coaches who undertake regular supervision; who maintain their coaching practice, at the appropriate level of seniority, and who can demonstrate that they are up-to-date with the latest thinking and practical skills.  Purchasers have an in-depth understanding of what they are purchasing and what they hope to achieve for both individuals and the organisation.  I will be further sharing my thoughts on ‘Selecting the Right Coach’ in future blogs.


Friday, 27 February 2015

Coaching within your Competence



Judith Barton, Director of Coaching and Mentoring 
Coaching is a set of knowledge, understanding and skills which can be applied generically to any business setting – i.e. it can be applicable to any business or work setting in the private, public or voluntary sectors. Business coaching is focused on facilitating the development of management and leadership skills: coachees may be operating at any level, ranging from newly appointed team leaders to seasoned CEOs. I have coached senior executives in the public and private sectors: Colleagues in have coached junior, middle and senior managers, again in both private and public sectors. Alumni of the British School of Coaching work in middle management and senior executive levels in the charitable, public and private sectors, working in fields as diverse as animal welfare, health care, education, food production, water and electricity supply, hospitality and stadia management, manufacturing, aviation. So, a business coach can practice anywhere!

However, I firmly believe that there are circumstances when coaches should not coach. For example, a coachee may demonstrate signs of psychological or mental health issues such as depression or anxiety, or may reveal non-work circumstances which are impacting on their mental health, such as a recent bereavement. These and similar circumstances are likely to impact on work performance (e.g. ability to concentrate and maintain focus, decisiveness, ability to empathise with colleagues or team members). A Coach may be able to support a coachee to focus on work issues in these circumstances but should not and must not try to become a ‘counsellor’ or ‘therapist’ unless additionally qualified in these fields. Trying to maintain a pretence of supporting people with mental health issues is potentially dangerous for the Coachee: it will also create anxiety in the Coach who feels ‘out of her (or his) depth’ and is unsure of whether the interventions are appropriate or relevant.

A Coach may not wish to acknowledge that issues are beyond their competence but ethically should be both open to acknowledge this as well as having the basic knowledge that will indicate when a Coachee is moving away from purely work-related/performance issues to more deep-seated psychological issues. To help identify when Coachees are displaying, you may find it helpful to look up signs and symptoms of depression and anxiety, on websites such as http://www.nhs.uk – the ‘Health A-Z’ tab, or http://www.webmd.boots.com – the ‘Health topics A-Z’ tab. These sites also provide information about treatments for specific conditions. You can also rely on your own intuition and insights into human behaviour gleaned from your coaching training, continuing professional development and supervision.

If you are a practicing Coach and are not yet benefitting from supervision then do so! I know when I say this I am being 100% directive however supervision is essential, it will not only help you discharge your thinking, but take your practice forward to a higher level. Supervision is available on a one to one basis or via a group. I personally access and value both. They support me in different ways, one to one always me to review in detail my performance whilst the group supervision helps me explore process and tools in the main. How much supervision and when is the subject of another of my blogs.   If you would like to access supervision check out in the first instance any networks that may offer this service pay them a visit and see how comfortable you feel. An example of this is the British School of Coaching Network which runs quarterly, click on the link to discover more and come along to the next meeting. UK Network: https://www.eventbrite.co.uk/e/uk-coaching-network-tickets-15350833757 Middle East Network: http://www.eventbrite.co.uk/e/middle-east-coaching-network-tickets-15944993906

Once you have determined that your Coachee needs support which is outside your professional competence, you need to have some suggestions and advice for your Coachee to access appropriate help and support. The websites noted above can signpost you in the right direction. In general, services are be provided through the NHS (in the UK); through private providers; or through charities.

In the UK, the starting point for access to NHS help is your GP who may be able to provide support themselves (around half surgeries offer in-house counselling) or refer the client on to appropriate specialist input, ranging from counselling through psychological therapies. Clients who wish to access counselling or therapy from the NHS will probably have to join a waiting list, although access to ‘talking treatments’ should become easier as policy to improve access is implemented. In some areas, psychological therapies can be accessed by self-referral, but most require a referral from a GP.
You may have colleagues within your own coaching practice who have relevant competencies such as Counselling or Cognitive Behavioural Therapy recognised qualifications. You may wish to develop your own list of independent providers – but you must should ensure that any individuals are appropriately trained and members of the relevant professional body. If you are going to suggest an alternative source of support, you need to be aware of the different therapies that are available and the types of issues that they are able to address. If you would like to learn more why not develop your Wellness coaching expertise and become an ILM Endorsed Wellness Coach: http://www.britishschoolofcoaching.com/cdp-courses/wellness-coaching/

In addition to the above sites, more information can be found from UK websites such as:
British Association for Behavioural and Cognitive Psychotherapies (BABCP); British Association for Counselling and Psychotherapy (BACP); British Psychoanalytic Council (BPC): UK Council for Psychotherapy (UKCP). There are charities which offer services for specific issues, such as Cruse for bereavement care; Mind for mental health problems; and Relate for relationship counselling.
It may also be appropriate to advise your Coachee to approach their Occupational Health Department, professional association or HR Department if work-related matters are contributing to personal difficulties.