Focus and Energy in Coaching

“The higher your energy level, the more efficient your body. The more efficient your body, the better you feel and the more you will use your talent to produce outstanding results.” Anthony Robbins
I am sure that you will all have experienced sessions that went fabulously, when everything just seemed to flow and it was almost effortless. Similarly, there will have been sessions which leave you with a sense of frustration, where things just did not seem to click, despite all your tried and tested approaches. What makes the difference? In my experience it will be attributable to the focus and energy in the session on the part of the coach or coachee or both.

One of my favourite techniques to assist my reflective learning when reviewing my coaching sessions or supervision sessions is to review the energy levels within the session – for the coach and the coachee. A great tool is Peter Hill’s FOE tool (“Concepts of Coaching- A Guide for Managers”- Peter Hill (2004) ILM). This requires you to assess the following:
•    FOCUS – The attention the coach brings to the moment.
•    OPENNESESS – The receptivity of heart and mind the coach brings to the moment.
•    ENERGY -The physical and emotional vigour the coach brings to the moment.

Although Hill focuses on the coach, I have found it useful to adapt the tool to analyse the FOE levels for the coachee as well. One of the great lessons that was imparted to me – if you really are committed to continuous improvement and striving for excellence, then you should always find at least one thing you can improve upon. Bear in mind however, that this comes with a health warning – only assess the coachee after assessing yourself as the coach.

Although reflective practice is great for honing your skills, what can you do as a coach to ensure that you optimise your energy and focus for coaching sessions? Here are some things to consider:
•    Contracting for self as “coach”– It is amazing how much time and energy we give to drafting contracts for the coachees and sponsors, but one way of ensuring that you are not overstretched or overcommitted is by treating yourself as “coach” as an additional stakeholder or party to the agreement. Choose which are the key aspects that you need to cater for (for example time between multiple sessions; start and end times etc.) and then ensure that these are specifically addressed when working out the contract.
•    Preparation & “Refresh” Time – this is particularly important when you are dealing with multiple sessions in a day. To ensure that you bring the same focus and energy to the final session as you did for the first session. Allowing time to “wind up” and “wind down” enables you to manage your energy and focus.
•    Hydration – make sure you have water to hand, keeping hydrated ensures that you maintain focus and attention.
•    Sustenance – if it’s going to be a long day, make sure that you have healthy snacks or foods available – a banana or yoghurt can be a life saver to maintain energy levels.
•    Stretch – a great way to re-energise is by getting up and stretching your legs for a short while. Why not combine the two and do a “walking” coaching session with the coachee – it can be amazing what a change of venue brings!

Those are my starters for ten- what are your hints and tips?

Martin Hill LL.B (Hons), FCMI, FInstLM, FISQC, MAC, EMCC Member, Coach & Coach Supervisor
Director for ILM 7 Coaching & Mentoring Courses

Coaching Blog: Language that passes all understanding?

Martin Hill, Programme Director

A recent trip to deliver a presentation at the launch of the British School of Coaching’s UAE Network proved to be an interesting source of learning on several levels, but perhaps the most interesting reflection that it prompted was the use of language in coaching.

What started this thought process of was my arrival at the airport – the choice of  “terminal” is hardly a confidence - building descriptive to use; and why when I am arriving have I got to go to departures? Despite there being a myriad of languages and cultures represented amongst the airport customers, it was surprising to observe how quickly everyone adapted and conformed - and also the various “coping strategies” that were being used. People watching led me to observe the following styles:

·         The Organiser- everything planned to the last iota - focused, determined, sometimes to the point of being oblivious to anyone else’s needs. Usually armed with a checklist or itinerary that is frequently consulted. Sometimes thrown by unexpected changes or events (unless a true organiser, in which case even if these unexpected events were anticipated and planned for).

·         The Follower- usually, but not exclusively, seen in association with The Organiser above. Interesting to reflect on whether they are a willing or “press ganged” follower. Works best when there is a clear and well communicated joint strategy between organiser and follower - often not there with family groups (main disparity often being between husband and wife).

·         The Worrier- determined to see everything from the “worst case” scenario. Worrying about possible “what if’s” from a negative perspective means that they have little chance to engage and enjoy in the “here and now”- for example, are given a flight upgrade, but are still worrying about whether will land safely etc, etc. 

·         The Optimist- calm, adaptive and flexible approach. Usually they have a general plan in mind, but are not fazed by unexpected changes, simply accepting them and quickly adapting to the new parameters.

All of the above made me reflect on how similar the airport scenario described above was with a coaching session. Both have a common goal (or destination) and the clients undertaking that journey often display some of the same behaviour types as those outlined above. That made me think about what gets in the way, and realise that sometimes what causes the issue is the language – assumptions are made by both coach and client as to the meaning of a particular word or phrase, but this is often not checked out. This is further exacerbated when we bring in the tour operator (or manager/supervisor) and discover that they have a different understanding of the same word.

Does this strike you as an artificial scenario? Well, it is probably not that uncommon.  Just think back on a coaching intervention involving a 3- way contracting scenario (coach, client and sponsor). If you can, think of a successful and an unsuccessful coaching session – what was the difference?  I would venture an informed guess that the unsuccessful session featured a difference in understanding of goal/destination and/or some other misunderstanding caused by communication. Sometimes this may have been between coach and client – often it is clear between coach and client, but differs from what the sponsor thought that they had agreed with coach and/or client. For example, in a recent group supervision session I simply put one word as the topic for discussion –“Endings”. A simple word, that everyone understands? It was interesting to note that this one word generated 6-8 different meanings from the coaches present- what made some of the difference was the perspective for each person’s definition; the client-context which they were relating it to and also the experience of each.

What can you do as a coach to ensure that the destination is safely reached and a successful and enjoyable journey for all? Even the most simple of language can have different meanings for the people involved – always check out understanding – not just of the client in the room, but also for the sponsor and anyone else potentially impacted by that particular coaching relationship. The greater clarity that there is in describing the goal/destination; the greater the chance of success.  Remember what Oscar Wilde said about assumption: “When you assume, you make an ass out of u and me”. 

Martin Hill LL.B (Hons), FInstLM, FISQC, MAC, EMCC Member, Coach &Coach Supervisor

Faculty Member

Programme Director for ILM Level 7 Executive Coaching & Mentoring Courses

 

A gift of time

Trish Hannen, Solicitor and Coach

When did you last give yourself time?

This is a question I sometimes ask clients. Time to think and reflect; time to assess and take a fresh look; time to plan, and commit to action.

Maybe the client can do this for themselves.  After all, they are going to have to come up with the answers anyway, right? 

But when would they do that? And even if they did set aside the time, would they really explore the issues fully, and push themselves enough?

Coaching can give the client time to do all these things; as well as the direction, focus and challenge to do them most effectively.

I think of it as protected time, when other demands and distractions cannot intrude.

It can feel like a gift.

This gift of time can be particularly powerful for people in a range of situations, including the following.

When a client is considering their next career move, coaching can help them focus on their options, consider the pros and cons, and plan how they are going to arm themselves to follow their chosen path.

A client who is in a new, more senior role can find coaching to be a useful addition to induction and training in adapting to their new responsibilities. They can be guided to identify their own perceptions of where the key challenges are and find ways to address them.

Sometimes a client has a tricky issue to deal with, that they feel stuck with. Coaching can be invaluable in helping the client to untangle the issue in a way that makes sense to them.

A client who has an important event or meeting to prepare for will often set aside time to do this. The added value of coaching here is to use that time most effectively, anticipating and exploring the possible outcomes or responses, and helping the client to rehearse for the event.

If a client, or prospective client, is ambivalent about the amount of time they need to devote to coaching, perhaps you can help them to see it as a gift of time to themselves.

Staying in control of your decisions

Charlotte Randall

We have all had to make choices in our life that have required decisions to be made to affect an end goal. The bigger the end goal the more resilient you need to be to aspire to achieve it. Once the wheels are in motion towards your target you embark on a journey that will test your commitment, resolve and emotional stance. Excitement of the possibilities ahead is often the first emotion and the driving force behind the energy that supports the planning phase of the change process. However, as major new experiences loom excitement can start to wane and in its place fear is waiting.

When fear takes hold behaviours alter and coming off your trajectory is a very plausible outcome. You start to convince yourself that you’re still in control, you know what you’re doing and where you’re going; you push on with ever increasing urgency trying to make your mental map (where you think you are going) fit with where you actually are. The longer you operate in this paradigm the easier it is for fear of failure to manifest; lurching from one irrational decision to another looking for the emotional reprieve a particular course of action might bring, hoping that equilibrium will once again be restored.  This is neither a sustainable nor a productive environment in which to operate and holds the potential of derailing your pursuits altogether.

Maintaining control of your decisions as the situation evolves and avoiding emotion alone dictating the next move you make is paramount. Very few successful outcomes are achieved unaided and it is important to develop relationships that provide objectivity to the process and explores the purposefulness of each decision, aligned with the end goal. Utilising the skills of a coach to facilitate a solutions focused conversation and the management of emotions along the journey, is a potentially powerful relationship to hold; one that will help you to stay on track and in control of your thinking and direction.  A coaching relationship then can provide the following scaffold:

1.    Planned time and space to think – the challenge will not feel so overwhelming when you have the opportunity to focus on it without interference.

2.    Talk and be heard - by having someone really listen to your challenge you can establish (re-establish) momentum, clarity of the situation and a solid baseline from which to move forwards.

3.    Solution focused communication - the conversation remains positive, giving you permission to connect with the possibilities through the development of challenging action planning.

4.    Respect for your emotions – the support to be brave enough to consider from the outset your emotional triggers, default reactions as a result and the empowerment to do something about them so you do not derail.

5.    Celebrate achievement – encouragement to congratulate yourself on the small achievements and positive experiences along the way. In a situation where the end goal seems so great, or so far out of reach, it is important to recognise that you are making a difference with your actions.

6.    Importantly a coach will retain your focus on the original impetus for change and when challenging situations arise remind you it really excited you once and it can again!