Showing posts with label human resources. Show all posts
Showing posts with label human resources. Show all posts

Monday, 20 May 2013

Does VAK work?

By Ray Garner, Programme Director at The British School of Coaching



In the late fifties, early sixties, when I was a knowledge-hungry schoolboy, it was common for my class-mates and I to dip into the many do-it-yourself diagnostic tests published in the popular press – things like Eysinck’s “Test Your Own IQ”. We would then strut our self-imposed labels – and ground our emerging misconceptions about our own learning and personality styles – with all the certainty of youth. It took me quite a long time to debunk my view that “I do not have a ‘mathematical brain’”. And, perhaps my slight scepticism about diagnostics comes from the perception that I always seemed to be at the extreme poles of every continuum, and yet managed to operate in a more or less normal sort of way.

It seems to me that the importance of VAK as a ‘predictor’ of learning behaviour has gained ground recently, in the descriptors for the ‘understanding’ elements of the executive coaching and workplace coaching courses I’ve been tutoring on recently, for instance. Just like my youthful friends and I, candidates are still very happy to label themselves. “Oh, I’m a kinaesthetic learner, you know – I’ve just got to get up and move every ten minutes!”

There is some evidence from research to suggest that we all have a leaning to one, or two, of the modalities. Evidence to suggest that our learning is seriously impaired if we do not receive input in the preferred way, or to show that learning is significantly improved by a match of presentation to learning preference, is very thin on the ground. It has always seemed to me that, as learners, we just get on and use what is available at the time. We may use a preferred style to revisit the learning afterwards. It’s the same with other forms of ‘preference testing’ – I’m (perhaps) not a natural ‘completer/finisher, but, as a manager, I’ve tied up many a loose end and enforced not a few deadlines.


For me, as an educator, what is important is the way that learners seem to instinctively match a learning style, or, more often, integrate aspects of two or more, to the learning task. Why would a ‘Solution Focused’ coach expect less – the answer lies, always, with our clients. I’ve observed this ability in very young learners – adults sometimes have to regain the ability.

So, as a coach and a coach-educator, how do I respond to these musings? I don’t think it is rocket science – it may be as instinctive as the learner’s use of styles. I try to make sure that I listen for clues about how the client wants to proceed, as well as clues about goals and feelings and meaning and significance. And, I ask, frequently, what would be the best way to record our work together to achieve lasting learning support – “is this working for you?” I like to ‘latch on’ to metaphor or visualisation used by the client, and employ it to enhance our session. Having drawing paper and colouring pens, and maybe even Playdoh, in the toolkit can be useful. In presenting our courses, I’ve noticed that candidates seem to appreciate and enjoy a wide range of learning style opportunities and, from my experience, engage equally well in those that they might not have chosen as a preference.

I don’t play golf, but I’m told that, those who do, fear ‘The Yips’ – a falling off of performance associated with thinking too much about what should come naturally. Coaching, it seems to me, is every bit as much ‘skilled performance’ as golf is. I certainly welcome the richness and rigour that academic study brings to my thinking about my profession, but I would also wish to guard against reifying its paradigms and taxonomies. Contentious as it might seem, in the current climate, there’s a bit of me that approves of ‘flying by the seat of your pants’. Perhaps this is why we put so much emphasis on ‘doing, contextualising and reflecting’ on our coaching courses?

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Ray Garner is BSC's Programme Director of the ILM Level 7 Certificate in Executive Coaching and Mentoring and for the ILM Level 3 Award in Coaching.
Ray is an ex-Head Teacher with forty years experience in education and using coaching as a mechanism to transform organisational culture.  

To find out more about the work Ray is doing visit www.britishschoolofcoaching.com 



Thursday, 28 February 2013

What is your approach to making notes on coaching sessions?



By Martin Hill, bsc Level 7 Director
There are a myriad of opinions and advice on the subject of whether the coach should make notes during the coaching session.

In my view the choice is ultimately one of personal preference for the coach but subject to one important qualification: it must NOT distract the client, yourself as the coach or disrupt the session.


Reflecting on my own practice as a coach, when I first began coaching I used to make copious notes of what the client said- a legacy of my training as a lawyer and the courtroom approach and also because of an anxiety to ensure that I did not miss anything of potential significance and/or importance.


 I quickly realised that my listening and focus on the client meant that I was able to recall a lot of what the client said and the note taking reduced, the benefit being that the conversation seemed to flow more smoothly and I also noticed that I was able to pick up more non-verbal signals from the client and replay those observations back.


The only notes that I make now are used to capture key points and agreed actions and these are given to the client at the end of the session, rather than being retained by me. The fact that I record the notes rather than the client frees up the client’s thinking and I position the notes so that the client can observe what is being recorded and is able to contribute to them.


I allow time after the session for me to reflect and make some brief reflective notes on the session –primarily focused on my own coaching, thinking about what occurred in the session, what questions were posed, how the client reacted and also identifying if things could have been done differently and/or improved upon. This provides a reach seam of information to use when discussing matters with my own coaching supervisor and also a powerful tool for reflective self-learning and continuous development.


Technological advancements are also something to bear in mind. For example Live Scribe is a combined pen and digital recorder. I have seen this used in coaching sessions to great effect- the fact that the coach is jotting the odd word or two down tends to make the client forget about the session also being recorded. However, a word of caution- the fact that the session is being recorded may inhibit some clients in fully engaging.


Whatever the decision that you take, here are some matters to consider:


  • Contracting- it is absolutely critical in my view to specifically contract about the note taking. This will need to encompass the purpose of the notes; what will happen with the notes; who will keep the notes and how they will be stored and for what duration; if they are to be used for supervision specific consent should be used for the notes to be shared with the supervisor for that purpose. Make sure the client knows what is going on and consents – this avoids issues arising in the future. 
  • Data Protection Act- ensure that you familiarise yourself with the requirements of the Act – need for secure storage, client consent etc.
  • Equality Act- this needs to be borne in mind as indirect discrimination can sometimes arise because different approaches are taken. Make sure that a consistent approach is taken – ultimately if it is part of the contracting process and the client is involved this should avoid the majority of problems in this area.
  • Evidence of Coaching Practice- how do you evidence the amount of coaching you have undertaken? This may be relevant for factors such as membership of coaching bodies (Association of Coaching, EMCC etc.); professional indemnity insurance requirements; tendering submissions and on-going training development (for example the ILM Level 7 Diploma).
  • Client Preference- another critical factor- ultimately you need to ensure that the client is comfortable with the methodology suggested and agrees to this being used-otherwise the likelihood is that the coaching session will be doomed to fail.
  • Flexibility- be prepared to change approach- this could mean changing mid-session, or using different approaches for different sessions and/or clients- bear in mind the need to contract.
  • Whose notes? Consider what to do with the notes- do you need to retain them or should the client be given them?  The beauty of mobile telephones is that you can photograph the notes and retain as your own record.
  • The 3Rs- Review, Reflect & Revise? This is the heart of my own practice as a coach and a coach supervisor. Whatever methodologies or tools that you use make sure that you make time to regularly review these; reflect on their effectiveness and fitness for purpose and do not be afraid to revise them.
  • Golden Rule- whatever the choice, make sure that it does not distract the client, yourself as the coach or disrupt the session.


Finally – consider whether the client could be encouraged to make their own written record of the session- if the record their own goals and agreed actions there is a greater probability for successful attainment.



Martin Hill LL.B (Hons), FInstLM, AMAC, EMCC Member, Coach &Coach Supervisor
Programme Director for ILM 7 Coaching & Mentoring Courses

Find out more about the coaching courses we are running here

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Thursday, 14 February 2013

Location, Location, Location

By Martin Hill, 

bsc Level 7 Programme Director

It is often one of the things that coaches arrange without too much thought- but the location you choose for a coaching session may well make a significant impact on the success of the session.

Frequently the coaching location is influenced by the coaching sponsor-  use of the organisation’s premises provides a convenient solution for the sponsor as it will reduce costs and also saves time, with little or no travel time for the clients being coached. However, as a coach think about how the location may be perceived by the client – if you are using the organisation’s own premises will they perceive you as “part” of the organisational power and therefore be inhibited in disclosing matters or engaging?

Sometimes changing a location can actually generate a freedom of thought and engagement that was inhibited by using a location that a client is very familiar with or in which they have to maintain a particular façade. 


When selecting a coaching location, here are some of the factors to bear in mind:

·        Privacy- bear in mind that confidentiality is the crux for a successful coaching relationship. Make sure that the room selection demonstrates that confidentiality has even been considered in the choice of the location – are the walls thick enough to avoid audio leakage? What about visibility – a lot of trendy modern offices now have “glass” walls – unlikely to instil confidence in sharing visual ideas etc. Make sure that you are going to be uninterrupted- also remember to switch off your mobile and ask your client to do the same.

·        Neutral Territory- even if you have to use accommodation provided by the coaching sponsor, think about what you can do to demonstrate to the client that this is “neutral” territory. This could be done as part of your contracting discussions- but also think about the room set up –can you rearrange the furniture- what about where you and the client will sit? Avoid using the client’s own office- this is frequently an environment where the client is prone to distractions and interruptions.

·        Be Adventurous- do not be afraid to offer a different venue- coffee shops or even taking advantage of the great outdoors. One of the most productive sessions for one of my supervisees came from recognising that the office environment was causing the client stress that say and thus they went for a quick stroll outside – this led to the revelation for the client that the cause of his stress was the office not his own behaviour and actions- and he came up with an action plan to resolve this.

·        Comfortable- make sure the room is at a comfortable temperature and well lit. Is the seating comfortable enough – but not too comfortable?

·        Access- again this links back to confidentiality – is the “corridor” access to the room such that it will actually reveal who is attending as a client? If there are no alternative options, think about how the coaching sessions will be pitched to everybody in the organisation- do it in such a way that it diminishes any stigma or presumptions that people may make. 

·      Technology considerations- if you are going to use technology –make that there are plug sockets or anything else that your gadget may need (e.g. internet access). I would suggest that ideally you should aim to be self-sufficient and have a coaching toolkit that has all the necessary stocks and supplies that you may need- that could include investing in a dongle or mobile broadband access device or a device with built in internet access. Even if you use something as simple as pens and flip charts – if it is an open view room you are using, you may need to rethink how to approach the session. Above all else, whatever technological aids you use- always check that they are working BEFORE the session and have a back-up plan in case there is a technological malfunction.

·        Organisational Rules- if you are using the sponsor’s premises, make sure that you familiarise yourself with any rules or protocols that have to be observed. It could even be as simple as checking what the dress code is or when fire alarm tests are scheduled!

·        Planning – make sure that you plan out the travel time and familiarise yourself with the location in advance. Get there early. Make sure there is a point of contact so that you can direct any queries or raise any issues with them.

·        Refreshments- think about whether there needs to be tea, coffee, water on offer. If this is going to be a full day session for you – think about what you will do for lunch. Also check out where the restrooms are!


Martin Hill LL.B (Hons), FInstLM, AMAC, EMCC Member, Coach &Coach Supervisor
Programme Director for ILM 7 Coaching & Mentoring Courses

Find out more about the coaching courses we are running here

Contact Us   


Friday, 11 January 2013



 

COACHING RESOLUTIONS


Resolutions- I know, I know – you’ve been bombarded with resolution suggestions in the newspapers and TV!! But bear with me – forget about the personal resolutions- I’m not interested in your resolutions (again) to start that diet, to quit smoking and to be nicer to everybody – what resolutions have you set yourself as a coach for 2013?

What about these thoughts?


  • I will become a more Curious Coach- forget about curiosity killing the cat- curiosity as a coach means that you maintain focus on the client and approach each session with a sense of excitement and enthusiasm. Curiosity will influence the questions that you pose and further hone your listening skills as you help your client explore the topic of their choice. It may be a topic you have encountered before – but the fact that it is a new client can be the spark that ignites the curiosity to explore what makes it an issue for this client.  

  • I will aim to learn something new each week- a good way to keep your continuing professional development as a coach up to speed is to set yourself a goal to read an article or a chapter a week to ensure that you keep up to speed with coaching developments. 

  • I will set coaching goals for myself- given that we all are used to setting personal resolutions- why not set resolutions for yourself as a coach or resolutions for your coaching business. Make sure that you write these down – an idea committed to writing is much more likely to be followed through.  

  • I will develop my coaching skills- why not set yourself developmental goals as a coach – aim for the next ILM level qualification? How about exploring coaching supervision?

Hopefully, that has got the thought process started. What resolutions are you going to set for your coaching self? 

My mantra for 2013 is “Learn from yesterday, Live for today, Hope for tomorrow.”


Martin Hill LL.B (Hons), FInstLM, AMAC, EMCC Member, Coach &Coach Supervisor
Faculty Member
Programme Director for ILM 7 Coaching & Mentoring Courses

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